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1. How do I start water service?

Tenants need to bring in to our office their signed lease, a picture ID and social security numbers of all adults on the lease, and pay a water deposit of $200 plus any outstanding balances of all parties on the lease. Owners need to call our office at 513-425-7870. Tenants can also email the above information with place of employment and a phone number they can be reached to utilityweb@cityofmiddletown.org. An account will be set up and call for payment of the deposit and outstanding balances will be made to you - which can be made by debit or credit card (Visa, MasterCard, or Discover.)

2. How do I stop water service?

Contact our office one business day ahead of desired readout date. You will need to know your forwarding address and the exact date you no longer want to be responsible for the service.

3. Is there a minimum monthly charge?

Yes. There is a 300 cubic feet per month minimum charge.

4. Are senior citizens and disabled persons eligible for discounted rates?

Yes. An application can be obtained from the Water Services links on the left side of the page, the water billing office, or the senior citizen's center.

5. Where can I pay my bill?

1. At the city building in the lobby or in one of our 2 night drops (West end of the building between the parking lots or in the Police Station entrance. 
2. Postal mail. 
3. If you are paying by Mastercard, Visa, or Discover (credit or debit cards), you can pay on our website at www.cityofmiddletown.org/water/. 
4. If you are paying by Mastercard, Visa, or Discover (credit or debit cards), call Dial Middletown at 855-967-0310 to make an automated payment over the phone.

The only authorized place to pay your water bill in person is in the lobby of the City building, 1 Donham Plaza.

The only authorized place to pay your water bill online is at www.cityofmiddletown.org/water.