Water Services

Updated April 4, 2020: Water shutoffs due to nonpayment of fees and/or charges will be put on hold per an Ohio EPA order which will remain in effect for the duration of the current State of Emergency regarding COVID-19, or December 1, 2020, whichever occurs first.

Customers with water service that was shut off since Jan. 1, 2020, must request re-connection by calling 855-967-0310. Shutoffs that occurred prior to this date are not subject to this order. The City of Middletown will waive all fees for the re-connection of service. Monthly bills will continue to be sent on all accounts and payment in full will be due at the expiration of the Ohio EPA order.


Water payment information:


Automated phone payment line – (855) 967-0310

The City of Middletown operates its own water and sewage treatment plants. Refuse services are provided through a private contractor, Rumpke, Inc.

Monthly Water Bill

City residents and businesses receive a monthly water bill that includes charges for water, sewer and refuse services. To pay your water bill by phone or for billing/service inquires:
Water Billing Office

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