To pay your water bill by phone or for billing/service inquires:
For after-hours emergency water service:
Information on this website is believed to be accurate but is not guaranteed. The City of Middletown is neither responsible nor liable for any viruses or other contamination of your system, nor for any delays, inaccuracies, errors or omissions arising out of your use of this website or with respect to the material contained on the website, including, without limitation, any material posted on this website. This website and all materials contained on it are distributed and transmitted "as is" without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The City of Middletown is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the website and/or the materials contained on the website whether the materials contained on the website are provided by the The City of Middletown or a third party.
Links to third party sites will let you leave The City of Middletown's site. The linked sites are not under the control of The City of Middletown, and The City of Middletown is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. The City of Middletown is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by The City of Middletown of the site. No reference to another company's copyrighted materials (brand names, trademarks, etc.) is intended as a challenge to that copyright.
Public Records Policy
The City of Middletown is proud of its commitment to principles of open government and an informed citizenry. Access to information concerning the operation of city government is the right of all persons. Records of the City of Middletown, which are not exempt from disclosure under the law, are available for inspection and duplicate, in order to ensure accountability and provide trust between the citizens and the City of Middletown. Requests for records may be made during regular business hours by contacting any City department.
You may review records during regular business hours or receive copies of records upon request. The records you request will be provided in a prompt and reasonable manner. “Prompt” and “reasonable” take into account the volume of records requested; the location of the records requested; the medium upon which the records are stored; and the necessity for any legal review of the records requested.
YOU ARE NOT REQUIRED TO:
DISCLOSE YOUR IDENTITY
PUT YOUR REQUEST IN WRITING
PROVIDE A REASON FOR YOUR REQUEST
YOU ARE NOT REQUIRED TO:
If any portion of your request for records must be denied because the records are exempt from disclosure under the law, we will inform you which records you have requested are not public by clearly marking the portion “redacted” or we will explain which portions of the record(s) have been redacted. In addition, we will provide you with the legal authority upon which we have relied.
Please note that if we have denied your request because it is overbroad, ambiguous, or doesn’t reasonably identify our records, we will provide you with information about how our records are maintained and if you wish, you may revise your request for the records.
A fee for copies of public records may be charged which covers the direct costs of duplication incurred by the City. The current costs are on file in the Finance Department. In addition, actual cost of postage or other delivery may be charged. We may require payment of these fees prior to processing your request.
A complete copy of the City of Middletown’s Public Records Policy is available upon request. If you have any questions about public records, please contact the Law Department at (513) 425-7830.